Shipping Details

Packaging Details

All orders from TENGA Healthcare Store Europe will be shipped out in a discreet brown box as shown below.

No branding or logo will be visible on the box itself. The return addressee on the packing slip will be shown as "TENGA Europe GmbH."

Brown Shipping Box Example



TENGA Healthcare Store Europe offers shipping across Europe, as well as locations in the middle-east and Africa!

All orders will be sent out from our warehouse in Düsseldorf, Germany with Standard Deutsche Post for orders in Germany, or DHL Standard International courier for orders overseas. You also have the option to choose an DHL Express shipment.

Orders are sent out on the same day (shipped by 17:00 CET) if the order is received before 11:00 CET Monday ~ Friday. Otherwise, it will be shipped the next working day.

Please find your country/region below to find your Shipping Zone.

Zone 1 - Germany - €4.99

Zone 2 - European Union and United Kingdom - €13.99

Zone 3 - Other locations in Europe, Middle-East and Africa - €30.00

We provide Free Shipping (applied on checkout) for Zone 1 purchased over €50.00:

You also have the option to choose an DHL Express shipment.


Zone 1 - Germany - €13.99

Zone 2 - European Union - €39.99

Zone 3 - United Kingdom, Other locations in Europe, Middle-East and Africa - €59.50

For any questions regarding shipment to your region, contact us here



At the point of dispatch from our warehouse in Germany, we use DHL's international premium package delivery service (except in the case of domestic German shipments, where Deutsche Post is used). In normal circumstances, you can expect the following delivery times after you have received the package tracking details (this is the point that the package is dispatched from our warehouse).

Within 2 Business Days
Austria, Belgium, Germany, Netherlands (*1), Switzerland

Within 3 Business Days
Croatia, Czechia, Denmark (*2), France (*3), Hungary, Italy, Lichtenstein, Luxembourg, Poland, Slovakia, Slovenia, Sweden

Within 4 Business Days
Finland, Ireland, Monaco, Romania

Within 5 Business Days
Great Britain (*4), Latvia, Lithuania, Norway, Portugal, Spain

Within 6 Business Days
Estonia, Iceland, Malta

Within 7 Business Days
Andorra, Belarus, Bosnia and Herzegovina, Macedonia, Moldova, Montenegro, Serbia, Vatican City (Holy See)

Within 8 Business Days
Albania, Greece, San Marino

Within 11 Business Days
Cyprus (*5), Ukraine

Outside of the EU
Approx. 12 Business Days

(*1) Mainland only. Other regions (overseas territories) - within 9 business days
(*2) Mainland only. Other regions (Faroe Islands/Greenland) - within 7 business days
(*3) Mainland only. Other regions (overseas France) - within 15 business days
(*4) including Isle of Man
(*5) Northern Cyprus - within 9 business days

Within 11 Business Days

Express Delivery Times

Within 2 Business Days

Within 3 Business Days
European Union, United Kingdom

Within 5 Business Days
Outside of the EU / UK